Online Appointment Booking

Here at Sandhole we are always looking for ways to make things easier for our clients.  We know that sometimes you just need to get things sorted when you remember them, and that might not be at a time when we're here!  If that sounds familiar, you'll be glad to know that we offer a range of online booking options, all available 24/7. Cat sitting

  • Book consultations with both Vets and Nurses
  • Order Repeat Medications
  • Request flea and worm treatment

We've put together some simple instructions, which you may find useful until you become familiar with online booking and ordering. To get started:

  1. Please ensure the e-mail address we hold for you is up to date - this helps us link your account to the online system.
  2. Select the 'I am a client' button
  3. If you are using the system for the first time, go to 'signup' and enter your e-mail address and press 'find my account'
  4. Next select "Book an appointment"
  5. Choose which pet the appointment is for
  6. Select your appointment type and the date you would like to come in.
  7. Now choose which Vet you would like to see or select "Nurse" for a nurse appointment.
  8. Add a short description of your visit reason and press "Book"
  9. A confirmation e-mail will be sent.

Sandhole Festival of Pets

Celebration of Pets

Do you know about an exciting event we're holding at the practice:

Sandhole Festival of Pets 
Sunday 21st August, 12 - 4pm

You'll find all the details in the attached invitation, and we really hope that you, your friends and family will be able to come along.
There's something for everyone - a dog show, practice tours, bouncy castle, refreshments, displays and entertainment for both two-legged and four-legged visitors!
We're also running three competitions, each with great prizes and the theme of 'A celebration of pets'.

  • Art exhibition
  • Photography competition
  • Sandhole Bake Off

The attached invitation has more information on how to enter - we're really looking forward to seeing the creative masterpieces produced, so we hope you'll feel inspired to take part.
Good Luck!

With best wishes
Ian, Verity and the Sandhole team

Sandhole Veterinary Centre Page Index

Exotics Referrals

Bearded Dragon We have welcomed exotic pets and their owners to Sandhole for over fifteen years now, both as first opinion patients and also as referral cases from other practices.

Each unique individual is looked after by our exotics vet or Qualified Veterinary Nurse (both of whom are currently studying towards additional certificates in exotic medicine).

African Grey Our dedicated exotics ward is located away from the noise of other in-patients and can house exotic pets from the smallest of tortoises to the largest of snakes. We have also invested in a wide range of equipment specifically for exotics, including special anaesthesia (sevoflurane).

You can be assured that your reptilian, amphibious and avian friends are always in safe hands at Sandhole!

"Hello if you are about to visit Sandhole for the first time with an exotic pet!
As you know, these special creatures require an individual approach. To help us tailor our care and advice to your pet's specific needs and lifestyle, we would be grateful if you could take a few moments to complete the short questionnaire below.
Please download the appropriate version (reptile or avian) and either e-mail it to us at [email protected] or bring it with you on the day of your appointment.
We look forward to meeting you and your exotic pet very soon!"

Reptile History Form

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Bird History Form

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Avian History Form

Your pet

Sandhole is a small animal and exotics practice, where all pets are cared for as if they were our own - we promise that each cat, dog, bird, rabbit, guinea pig, rodent and exotic pet will always be treated with love, care and respect by every member of the team.

Collage of pets In this section you'll find lots of information about routine healthcare, including the answers to commonly asked questions relating to important issues such as controlling fleas and worms, vaccinations, neutering and dietary management.

If you can't find the information you need, or if you'd like specific advice based on the individual requirements of your pet, our wonderful, highly experienced nurses are always happy to help - simply give them a call on 01634 242502 or email [email protected].

Sandhole Referral Service

The Sandhole Veterinary Centre Referral Service bridges the gap between general practice and Diploma-level referral, providing a high quality, convenient and cost effective service.

Referral services Paw and hand

Conveniently located

Situated in Snodland, just two minutes from junction 4 of the M20 on the A228, Sandhole Veterinary Centre has ample off-road car parking with full disabled access. 

Our address

Sandhole Veterinary Centre
Sandhole
Snodland
Kent
ME6 5LG

Where to find us

Sandhole Veterinary Centre, Sandhole, Snodland, Kent, ME6 5LG

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Straightforward referrals

To refer a patient, please complete the referral request form below and e-mail it to [email protected] or telephone Sandhole Veterinary Centre on 01634 242502.

Bearded Dragon A referral letter, case history and any imaging and diagnostic results can also be e-mailed across to [email protected].

You may wish to know that as a courtesy to you, we ask all referred clients to sign an agreement that they will not register as a client of Sandhole Veterinary Centre within the next 12 months. 

Thank you for your interest in Sandhole Veterinary Centre’s Referral Service, please do feel free to contact us with any questions you may have on 01634 242502.

Sandhole Referral Request Form

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Referral Request Form

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Sandhole Behaviour Services

At Sandhole we truly believe that a pet's mental wellbeing is just as important as the physical.

Our wonderful Behavioural Service is available to all pet owners, whether Sandhole clients currently or not, and has helped many owners and pets address the underlying issues causing problematic behaviours.

Behavioural issues can be caused by a number of factors, including: Happy dog

  • Previous bad experiences
  • Lack of socialisation
  • Behaviours learned as a young animal
  • Lack of opportunity to display normal behaviours for their species 

Our highly trained and experienced vets and nurses take the time to get to know each pet as an individual, assessing his / her lifestyle along with any significant environmental factors. We work together with you, Dog on back the owner, to tailor a programme that will not only help improve unwanted behaviours but will also benefit the general well being of your pet. 

So if your pet is exhibiting inappropriate urination, separation related problems, firework fear, on-lead aggression or any other behavioural issues, please don't feel there's nothing you can do - we're here to help!

For more information, please call 01634 242502 or email [email protected]

Pet Health

We are firm believers in the fact that prevention is always better than cure, and so we encourage and support all our clients in establishing comprehensive routines for preventative health care that will help keep their pets in tip-top condition. Dog with stethoscope

Just like us humans, in order to stay happy and healthy our pets need to eat well, exercise regularly, have regular check ups and follow some simple health care advice. We've put together more information on the main areas here, so please click through for more information on each.

And don't forget that members of our Healthy Pet Club enjoy significant savings on the costs of a wide range of preventative health care, as well as being able to spread the costs throughout the year. You can find out more here

Your Practice

cat playing Here at Sandhole we think that it's the little things that really matter. Our approach is always to do what's best for you and your pets, involving you in the decision making at every step.

We know that fitting a visit to the vet into your busy life can sometimes be tricky, especially if your pet is nervous; so we try and make sure we make it as easy as possible for you:

  • Our purpose built practice offers a huge range of services  and diagnostic facilities, enabling us to take care of most things in-house
  • We offer longer than average consultations at times to suit you, with extended evenings and Saturday opening hours
  • The large on-site car park makes it easy to get your pets, children and sanity inside with minimal stress
  • Our wonderful, highly experienced nurses run a wide range of clinics, many of which are free -for more details, click here
  • As an accredited Cat Friendly Clinic and Rabbit Friendly Vet,  we understand that our smaller furry friends may require a unique approach and some extra TLC at times

Contact us

General enquiries

If you would like to get in touch with us, our friendly team are happy to take your call on 01634 242502, or you can fill out the "Get in touch" form below if that is more convenient.

Repeat medications and food

And finally, if you'd like to order foods or repeat medications, you can do so quickly and confidentially here.

Register Your Pet

Welcome to the family! We'd love to meet you and your pets - why not complete our short registration form and experience the Sandhole difference for yourself?

Register Now

Fluffy baby rabbit

Get in Touch

Please complete all the required fields marked *

Thanks for contacting us at Sandhole Vets, one of our lovely team will respond to you within 1-2 working days.  If your query is urgent please contact the practice on 01634 242502 where one of our team will be happy to help.

Neutering

We recommend neutering all dogs, cats and rabbits routinely. There are already huge numbers of unwanted pets in the UK, and by removing the risk of unplanned pregnancies responsible pet owners can avoid creating more.

Dogs

Weimeraner dog For males we generally recommend castration from the age of six months (older in large breed dogs), although at Sandhole we undertake a full behavioural assessment before neutering - some less confident dogs may need their testosterone a little longer!

Castration brings a number of benefits:

  • Reducing the risk of prostate cancer
  • Removing many behavioural problems
  • Preventing the likelihood of straying
  • Preventing unwanted litters Boxer dog

For females we generally recommend speying before their first season, at approximately six months old.

Speying brings a number of benefits:

  • Preventing uterine and ovarian cancers
  • Removing the risk of pyometra, a life-threatening infection of the uterus
  • Preventing unwanted pregnancies and messy seasons

Young cat Cats

In line with the latest policy statement from the Cat Group, we recommend 'early' neutering at Sandhole, undertaken from four months of age.

Neutering brings a number of benefits, and is important to do before your cat is capable of reproducing:

  • Less likelihood of roaming and fighting
  • Prevention of infections and cancers
  • Reducing the spread of infectious diseases such as feline aids

Rabbits

Neutered rabbits of both sexes enjoy improved health and happiness, and we recommend this be carried out from four months of age. Un-neutered rabbits would have to live alone, which isn't fair on an animal that needs company. Lop Rabbit

Neutering brings a number of benefits, and is important to do before your rabbit is capable of reproducing:

  • Preventing accidental pregnancies
  • Reducing aggression, both towards other rabbits and humans
  • Preventing uterine cancers, very common in rabbits

We will always make recommendations based on the individual animal, and in full consultation with you - please do speak with any of the team if you have any questions or concerns about neutering your pet.

Worms

Cats and dogs are prone to picking up parasites such as worms, and they can also spread to people. Although your pet may not show any outward symptoms, worms can cause problems for pets and humans alike, so regular treatment is important.

child and puppy

Our recommendation

Unfortunately no worming treatment offers long term immunity, so it's important to administer these regularly if you want to protect your pet, and your family. At Sandhole we recommend a monthly application of Advocate ( a flea and roundworm treatment) and quarterly worming with Milbemax (a broad spectrum wormer) to give full protection against worms and fleas.

Roundworm

Child in sandpit Roundworm are found in the faeces of infected dogs and cats. Eggs are laid in the soil and studies have found that a shocking 67% of public playgrounds and 75% of sandpits are contaminated with roundworms and their eggs - urgh! You can see how it's easy to unwittingly ingest them from dirty hands or a dropped, but hastily retrieved, biscuit.

Once inside the body, roundworm larvae pass into the internal organs, affecting the muscles, eyes and central nervous system. A fever may develop and there can be internal damage to the lungs, liver and eyes. Puppies and kittens may exhibit weight loss, a ‘pot bellied’ look and even pneumonia, although adult hosts often show no signs at all.

Tapeworm

Tapeworm can be picked up directly from the environment and are also spread by fleas. Rigorous flea control is therefore crucial, along with quarterly worming with Milbemax.

Four main types of tapeworm affect pets, and some can grow up to 5m in length: Persian cat

  • Dipylidium - the most common species, spread by fleas
  • Taenia - caught by dogs who scavenge or cats that hunt mice and other prey
  • Echinococcus granulosus, or sheep tapeworm - caught by dogs but not cats
  • Echinococcus multilocularis - found abroad so a risk to travelling pets

You won’t always be aware if your pet has a form of tapeworm, as there may not be any obvious symptoms. However, you may notice your pet spending more time than usual cleaning his / her bottom, since the egg-filled worm segments tend to irritate as they pass through. You may also find tiny segments (about the size of a grain of rice) in your pet's bedding.

Lungworm

Lungworm is an increasingly common parasite that affects only dogs - it is understood not to pose any health concerns for cats or humans. Lungworm is transmitted by slugs and snails, and thus if these are eaten by pets, the parasite can eventually enter the bloodstream, potentially proving fatal.

Lungworm affects the respiratory tract, gradually damaging the airways and causing any or all of the following:

  • Persistent cough Collie dog
  • Breathing difficulties
  • Weight loss
  • Poor appetite
  • Vomiting
  • Diarrhoea
  • Bleeding from the nose, eye or more than usual from a minor cut or wound
  • Anaemia (paleness around the eyes and gums)
  • Tiring easily

Only vet-strength wormers are able to tackle the lungworm parasite, therefore if you are concerned that your pet may have picked up lungworm, please call us immediately - most dogs make a full recovery if they are treated quickly.

Fleas

Fleas are blood-sucking parasites that can make life miserable for pets and their owners, potentially causing: cat scratching

  • Intense itching and scratching, which can result in hair loss
  • Flea Allergy Dermatitis – a very common and unpleasant skin condition caused by an allergy to flea saliva
  • Tapeworm infestation
  • Anaemia in puppies and kittens

Sadly fleas are a common problem and they multiply fast - one female can lay 50 eggs a day, so in just 21 days one flea can become 1,000!

How pets pick up fleas

Fleas rarely jump from one pet to another, as is often thought. Cats and dogs pick them up from infested environments - your garden, the local park, a friend’s house. In fact, any place where an animal with fleas, such as a rabbit, fox or another cat or dog, is found. 

Infested animals leave flea eggs behind wherever they go. New fleas hatch when they sense the warmth, carbon dioxide and vibrations created by a passing pet, and then jump on.

The Flea Lifecycle

This diagram illustrates the four main stages of the common flea life cycle: eggs, larvae, pupae and adult fleas

Flea Lifecycle

Adults

These are likely to be the first sign of a problem you spot.  When on a host (cat, dog, rabbit), an adult flea feeds by sucking blood every 15 minutes.  Each female adult flea lays approximately 50 eggs a day and 1,000 in her lifetime; so you can see how quickly a flea infestation happens.

Eggs

Flea eggs are small (they can't be seen with the naked eye), white and smooth - once laid they fall off the pet into the surrounding environment - house, sofa, car, bed etc.  dog scratching  

Larvae

Flea larvae move away from the light deep into carpets and cracks, where they feed.  The larvae can be killed with environmental sprays such as Indorex.

Pupae

After spinning themselves into cocoons, flea larvae become pupae where they start to fully develop.  It is important to note that there is no product on the market that can kill the flea in its pupal stage. This is why it can take a while to get on top of a flea infestation. In order to speed this process up we advise owners to stimulate the pupae to hatch into adult fleas. For the conditions to be right they need heat, carbon dioxide and vibration.  So we recommend:

  • Turning the heating on / up for an hour every day
  • Hoovering daily - for the vibration
  • People and pets will naturally create carbon dioxide

Preventing Fleas

Step One
 - We recommend using Advocate regularly to kill adult fleas on your pet.  Treat cats and dogs every month all year round, not just when you see fleas Birman cat

Step Two - 
Make sure all cats and dogs in the household are treated at the same time, with the same product. 

Step Three -
Regularly vacuum carpets and furnishings and wash your pet’s bedding on a hot wash. 
This will help reduce the number of eggs, larvae and pupae in the environment.

Treating an infestation

After following the three steps above:

Step Four - 
Use an environmental spray containing a growth regulator, we recommend RIP or Indorex. Household sprays will not kill any flea pupae already present in the home, but they do reduce the number of eggs and larvae that go on to develop into pupae and therefore will decrease the time it takes for the infestation to be resolved.

Step Five -
Allow treated pets continued access to infested areas. 
Fleas that hatch out from pupae in the home can then jump onto your treated pet and be killed through contact with Advocate. No insecticidal treatment kills pupae so this is an important step.

Virtual tour

We are very proud not just of our modern facilities, but also of the way we work. Whilst the virtual tour and the short descriptions below will tell you a little more about what happens in each area Dacshund dog of the practice, we'd also like to extend an invitation for you to come and see for yourself. If you'd like to take a tour of the practice and see behind the scenes, please feel free to drop in anytime - there's no need for an appointment.

My Pet’s Missing

We are sorry to hear that your pet is missing - we understand what a worrying time this will be. Fortunately there are lots of practical steps you can take, and so we've listed some tips below:

cat behind bars

  • If your pet is microchipped, contact Petlog (01296 336579 or www.petlog.org.uk) to register your pet as missing.  They will send out an alert to participating veterinary practices and animal professionals within a 30-mile radius of where your pet went missing.
  • It's obvious, but do check thoroughly inside the house in case your pet has been frightened and is now hiding - under beds, in wardrobes etc.
  • Check your garage, shed or greenhouse, and ask your neighbours to do the same. empty dog bed
  • Search the immediate neighbourhood on foot and put up and post flyers with a photograph and contact details. Take some treats or a favourite toy as the sight or scent may encourage a pet in hiding to come out.
  • Ask your postman, window cleaner, milkman etc. to keep an eye out around the neighbourhood.
  • Call your own vet, the local animal warden and any animal welfare centres to leave a description and contact details.
  • Use social media to spread the word, both on your own page and those of local veterinary practices.
  • Put up 'missing pet' posters in local shops, businesses and community buildings.
  • Contact your local radio station and ask them to broadcast a message, or place a classified ad with the local newspaper.
  • Visit lost and found pet websites, and register with as many as possible.

We hope you are soon reunited with your pet. When you are, please don’t forget to inform everyone so they can update their missing pet file.

Sandhole News and Blog

Cat and dog looking at laptop There's always something going on at our practice, and this is the place to find out about it - any changes to the team, bank holiday opening times, notifications of local disease outbreaks and so on can all be found here.

Puppy Club

The Sandhole Puppy Club helps to set your newest member of the family up with everything he or she needs for a happy and healthy life.

Read more about the comprehensive Puppy Kit and vaccination course.

Puppy School

Covering everything you need to help your puppy grow into a well balanced, well behaved, happy adult dog and treasured family member.

View more about this six-week course

Essential Contacts

Phone
01634 242502
Out of Hours
01634 242502
Fax
01634 244116
[email protected]

Where to find us

Sandhole Veterinary Centre, Sandhole, Snodland, Kent, ME6 5LG

Click map for larger version

Opening Hours

Monday to Friday
8.00am to 7.00pm
Saturday
8.30am to 4.00pm
Sunday
10.00am to 12 noon

Appointments

persian cat In order to help us provide the best service to all our clients, consultations are by appointment only and are available seven days a week during the following times:

8am to 7pm Mon to Friday 
8.30am to 4pm Saturday
10am to 12 noon on Sunday - For urgent appointments. 

Sunday and Bank Holiday consultations are not included in the unlimited consultations on the Friends and Family Membership and a discounted consultation is applied for Friends and Family Members. 

All consultations are longer than average, at 15 minutes, but if you ever need more time just ask.

Our friendly reception team will greet you on arrival and we provide separate waiting areas for dogs and cats / small mammals. There is also a small play area in the waiting room (mainly for the children, but feel free if the mood takes you!)

Tell us how we’re doing

We're all ears!

Bassett Hound Every member of our team aims to provide a consistently excellent service, and the needs of our clients and their pets are always at the heart of everything we do. We regularly review our service and set targets for further improvements, and you can help us by letting us have your feedback and suggestions.

The short survey below will take just a couple of minutes to complete - thank you, in advance, for your time and continued support!

Click here to start the survey

Operations and Procedures

We understand that it can be a worrying time whilst your beloved pet is visiting us for surgery or treatment, whether it’s for an elective procedure such as neutering or because your pet is injured or unwell. In order to allay any worries or uncertainty, we have detailed below what you can expect when your pet is admitted to Sandhole, and of course we would always encourage you to speak with any of the team if you are at all concerned.

Admissions

You will be given an admission appointment time, and the process usually takes about fifteen minutes. Your pet will normally be seen by one of our lovely qualified and friendly nurses Dog snuggled in blanket but if your pet hasn’t been seen recently, or he / she is coming in for something more complex you may have a pre-op appointment with a vet. 

If your pet is particularly anxious, we will always try and minimise stress further:

  • We can arrange for a later admission time so that there is not long to wait before the procedure
  • Pre-med drugs (to help relaxation) can be given whilst you remain with your pet
  • The discharge appointment can be brought forward, providing we are happy with how your pet has recovered from any sedatIon / anaesthesia 

As your pet is admitted you will be given a full estimate of likely costs and we will discuss the details of your pet's procedure, answering any questions you may have.  We will check that your contact details are up to date and take details of your sleeping cat pet's usual routine - meal times, poo routine, cat litter preference, food type etc. - we always do our best to adhere to these. Please do feel free to bring a small amount of your pet's usual food as this will help us encourage him / her to eat after the procedure. You can also bring your pet's favourite toy or blanket, and for rabbits and guinea pigs we recommend bringing any hutch mates along too to maintain some sense of familiarity!

Once you are happy that everything is clear, we will ask you to read through and sign a consent form.

Your pet will then be settled into the appropriate ward and either given plenty of cuddles or chin rubs, or left with plenty of space and time, depending on the individual pet.

All our wards are fitted with pheromone diffusers to help in-patients feel relaxed.

Diagnostics

two rabbits At Sandhole we use a wide range of diagnostic tools to help us get the bottom of your pet’s problems - from a huge variety of blood and urine tests, to more in-depth ultrasound scans and x-rays using our state-of-the-art equipment.  In order to reduce your pet's stress levels, and depending on how wriggly he / she is, we may use sedation or anaesthesia as required.

Anaesthesia / sedation

Anaesthesia and sedation are required for all surgical procedures, as well as for some diagnostics. At Sandhole we use the very latest drugs alongside the most rigorous anaesthetic protocols:

Comprehensive monitoring equipment
Ongoing training to ensure we are up to date with the very latest thinking
All our anaesthetists are fully qualified and highly experienced
An intravenous line is put in for every animal, ensuring patient safety and enabling drugs to be given quickly and calmly if required

Surgical Procedures

We carry out a huge variety of surgical procedures here at Sandhole, ranging from simple wart removal to the fixing of complicated fractures and breakages.  Yorkshire terrier dog Procedures are undertaken in one of our two sterile theatres - it may surprise you to know that not all practices have these - and when fur needs to be clipped, we always aim to keep the area as small and neat as possible.

Our experienced surgical team includes a certificate holder in small animal surgery - this additional higher-level qualification ensures that your pet has access to more specialised expertise if required.

All operations are undertaken with a comprehensive pain relief protocol that will vary according to your pet's individual circumstances and the particular procedure being carried out.

Communication during the day

We will contact you as soon as possible after your pet's procedure, once he / she is awake.  We understand that you may be worried, and so if you want to give us a call at any point, please feel free to do so.

Discharge

two guinea pigs Inevitably you may have questions before your pet goes home - we will always discuss everything that has happened and provide you with detailed and personalised aftercare advice and support so that your pet can recover as quickly as possible. However, if you have any questions at any time, please do ask any member of our team.  

Nutrition and Obesity

Good nutrition is vital to the health and happiness of your pet and getting this important aspect right now can often help prevent problems in the future.

Dog with food Each animal has different food and nutritional requirements, according to his / her age, health and species; we can give detailed advice about feeding and supplements for every animal, from the smallest lizard to the biggest dog.

Just like we humans, pets commonly suffer with weight problems too. We understand that managing your pet's weight can sometimes Cat licking lips seem challenging, but you can rely on our lovely, fully-trained team to help your pet go from fatty to fitty in no time! We'll recommend a feeding regime tailored to your pet so that together we can help your pet feel better and reduce the risk of him / her developing weight-related issues in the future (such as arthritis, pain and diabetes).

Did you know that members of our Healthy Pet Club can attend a weight management clinic with one of our wonderful nurses for free, as well as receiving a 5% discount on all food bought from Sandhole? Click here for more information on our Healthy Pet Club

Healthcare examination

Animals can be very good at hiding any pain or discomfort that they may be experiencing, and so it is important that your pet is examined regularly by a vet in order to identify any potential issues as soon as they may develop. Whenever we see your pet, be it for his / her annual vaccinations or for any other routine consultation, our vets will always carry out a full 10-point check:

  1. Nose dogs nose
  2. Eyes
  3. Ears
  4. Mouth and teeth
  5. Lymph nodes
  6. Skin
  7. Abdomen
  8. Lungs
  9. Heart
  10. Musculoskeletal system

We will explain the process, findings and possible implications at every stage of the examination so that together we can shape recommendations to suit your pet, your needs and your budget.

As a matter of course we examine dogs nose-to-tail, but we will adapt our approach if your dog is nervous or in pain. We have found that cats become less stressed if examined tail-to-nose, and following our Sandhole cat-friendly guidelines:

  • We promise never to lift or hold your cat by the scruff of the neck
  • We will always allow time for your cat to come out of their carrying box in his / her own time
  • We have plenty of yummy treats in our consult roooms
  • Cuddles and chin rubs are always in endless supply!

And it goes without saying that as every pet is an individual, we treat them as such.

Braveheart

Braveheart logo

We like to give particular recognition to one extra-special pet each month who may have been through the mill or been particularly brave. The stories of some of our Bravehearts from recent months are featured below:

Sandhole Kitten Club

Your new kitten deserves only the very best care, from the very beginning.That’s why we’ve created the Sandhole Kitten Club, helping to set your newest member of the family up with everything he or she needs for a happy and healthy life.

Your comprehensive Kitten Kit contains:
• Complete vaccination course, beginning at 9 weeks old, protecting against 4 diseases with two injections 3-4 weeks apart Kitten Club
• Full tail to nose clinical examination, done the Sandhole "Cat Friendly" way
• One month’s flea and worming treatment
• A bag of our recommended Royal Canin kitten food
• FREE pet insurance for those vital first four weeks
• Microchip Kitten playing
• A pre neutering check (at approx 4 months)
• £5 off the cost of neutering
• Lots and lots of cuddles and chin rubs!

Supported Charities

Charity commitments

Helping others less fortunate than ourselves and raising much-needed funds for causes close to our heart are important to us at Sandhole Veterinary Centre. Through our Plus One Promise we donate to a local charity every time that a young pet registers with us.

In addition, the team select two charities each year to support, undertaking fundraising activities both inside and outside the practice. If you would like to nominate a charity for us to work with, please email [email protected]

Permanent price commitments

We don't believe in short-term price drops and 'special' offers, instead we prefer to provide a pricing structure that rewards your commitment to maintaining your pet's health with real savings over the course of his / her life. To this end, we offer a number of initiatives to help you save money and spread the costs of routine care throughout the year:

Healthy Pet Club

These annual plans provide comprehensive preventative care throughout the year for your cat, dog or rabbit. One monthly direct debit payment covers all recommended routine vaccinations, worming and flea treatment, as well as free nurse clinics and discounts on a wide range of services and products.

Recommend a Friend

We love that many of our clients recommend our practice, and so we offer a little reward in the form of a £5 voucher for both parties. Ask at reception for a voucher or give us a call.

Puppy and Kitten Sleeping

Puppy and Kitten Club

Helping your pet stay happy and healthy starts young, so we've created these programmes to provide the best start in life:

  • Free microchipping and health checks
  • A bag of kitten or puppy food,
  • All recommended vaccinations
  • Discount off neutering
  • Flea and worming treatment
  • ...just some of the many benefits!

Sadly, not every animal is lucky enough to live in a loving home - that’s why when anyone purchases a puppy, kitten or bunny pack we make a donation to a local rescue charity.

You and your new pet are assured of the very best care at our practice, whilst an animal in need receives a toy, a treat or something practical, such as food, or a worming or flea treatment.

Plus One Promise

Excellent care at a fair price

Our aim at Sandhole Veterinary Centre is to provide the very best care for your pet. We will always make clear recommendations with a written estimate of cost where a course of treatment or surgery is required. Ginger cat sleeping Our vets and nurses will discuss all the implications and options with you, so that you are always fully involved with shaping your pet's care.

Should these costs subsequently change, we will always endeavour to contact you for your approval. However, in emergency situations this may not always be possible, and when immediate decisions are called for, we will always decide in the best interests of your pet.

Guinea pig Modern medicine can be expensive and so we understand that at times hard decisions and compromises may be required. In the interests of transparency we will always discuss the full spectrum of prices and options available, please do not be offended or feel pressured into making uncomfortable choices. As pet owners ourselves, we understand, so please do feel free to talk openly and in confidence with us when required.

Sandhole Laboratory

In-house laboratory

As pet owners ourselves, we understand that waiting for test results Bacteria can be an anxious time, and in emergencies we need to have rapid access to accurate results. That's why we have invested in the latest analytical equipment at Sandhole - in most cases we are able to discuss your pet's results, and their implications, with you the same day. Of course, due to the specialist nature of some tests, on Gemma in laboratory occasion we may need to send samples to an external laboratory. Depending on the tests required, these results can take between 24 hours and two weeks to come back, but rest assured that we'll always share them with you as soon as we can.

Pet Insurance

At Sandhole we strongly support the principle of insuring your pet against unexpected illness or accidents. However, not all insurance cover is the same - some policies only cover a condition once  (clearly this is not ideal for arthritis and heart disease that require lifelong treatment), some limit the time and amount of money you can claim for, whilst others may enforce countless exclusions.

dog with bandage Our advice is always to shop around in order to make sure that your chosen policy meets your needs and suits your pet's circumstances. Always check the small print and be sure to ask:

  • Is the policy lifelong?
  • How much will the policy pay per condition?
  • How much will you pay each year for the insurance?
  • Are any conditions excluded?

Direct Claims

cat with collar We understand that when you have the stress and worry of an ill or injured pet, handling all the paperwork regarding an insurance claim can be the last thing you need. We can usually help by managing the claim direct with your insurer, provided that you request this in advance of your appointment or your pet's discharge. 

Please understand that, reflecting the time and level of involvement required for direct claims, in most cases, in order for us to manage your claim directly:

  • The expected final bill must be over £500
  • All insurance documentation and a signed claim form must be presented upfront
  • The direct claim agreement must be approved by a senior member of the Sandhole team
  • An upfront payment will be taken to cover your policy excess (this will be either the standard £100 minimum, or the required amount / percentage according to the terms of your policy)
  • Please ask one of our team to confirm that we are able to offer direct claims with your insurance company
  • A £25 direct claim administration charge will apply. Please be aware that this cannot be claimed back from your insurance company.

Taking your Pet Abroad

Pet Passports

We have put together the information below as a guide to the current regulations and procedures that apply when you travel abroad with your pets. However, these can and do change, Rottweiler in water so we always recommend talking to us or checking with DEFRA for the latest information: www.gov.uk/defra 

The Pet Travel Scheme is designed to allow dogs, cats and ferrets to travel to Europe and return to the UK without the need for quarantine. Under the scheme's regulations, the following requirements apply to pets entering the UK from EU and listed Non-EU countries:

  • The animal must be microchipped
  • Pets must be up to date with their Rabies vaccination (booster vaccinations are given every three years). Dogs and cats can leave the UK and re-enter from 21 days after vaccination.  Jack Russell dog in carrier
  • Dogs must see a vet between one and five days (but not less than 24 hours) prior to their entry to the UK; tapeworm treatment is given at this point. If you are only going abroad for a short trip of less than five days, then this visit can be at Sandhole. 
  • An approved vet must issue a pet passport. Sandhole Veterinary Centre is authorised to issue pet travel documentation.​

If your pet is entering the UK from an unlisted Non-EU country (details of these can be found on the DEFRA website), in addition to these four steps a blood test must be performed at least 30 days after the Rabies vaccination was given in order to confirm that sufficient protection is present.

Additional protection against diseases abroad Dogand cat with suitcase

The Pet Travel Scheme exists to prevent Rabies (which can be transmitted to humans) from coming into the UK. There are also a number of other diseases which, although not affecting humans, can cause potentially fatal diseases in your pet. These include Ehrlichiosis, Babesiosis, Dirofilariasis (heartworm) and Leishmaniasis which are transmitted by ticks, mosquitos and sandflies. Anywhere in the EU can have these potentially life-threatening diseases, but thankfully they can easily be prevented; we even have a vaccination which can protect against Leishmaniasis. 

Each of our knowledgeable vets and nurses are always happy to give you specific advice to help protect your pet as you travel abroad. You can also find lots of information at: www.cvbd.org

Microchipping

The Practicalities: Rabbit laying down

Unfortunately, it’s a sad fact that pets go missing every day. Whilst a microchip won’t bring them back immediately, it will greatly improve the chances that they will be identified and reunited with their owners quickly and safely. Aside from bringing peace of mind, microchipping is required by law on many occasions: all animals travelling abroad must be microchipped, and from April 2016 it is compulsory for all dogs living in the UK.


Tortoise A microchip is a small (slightly bigger than a grain of rice) electronic device that provides permanent identification for the animal it is implanted in. Details of your pet, along with contact details for you, are then registered permanently with a national database. For cats, dogs and rabbits, the chip is placed gently beneath the skin at the back of the neck; for birds and tortoises we use different areas.

The Sandhole Difference:

Puppy eating food In order to minimise stress, we use a mini microchip for all small breed dogs, cats and all small furry, scaly and feathered creatures 

Whilst the procedure is quick and relatively painless, we always offer some tasty food to distract your pet from the needle

Are your contact details up to date?

Ginger cat Our lovely customer care team will always check the contact details we hold for you whenever you come into the practice, but if you have changed email addresses or mobile numbers recently, please ensure that you let us know. Once your pet is registered, please remember to keep your contact details up to date every time you move home or change email addresses or mobile numbers. 

It's particularly important to keep your records up to date if your pet is microchipped - both with us and with the central microchip database. In this way we can contact you quickly if your pet ever goes missing and he / she is subsequently brought in to us. 

You can check your current details on the Petlog website

​Welcome to Puppy School!

Sandhole Puppy school has been designed to cover everything you need to help your puppy turn into a well balanced, well behaved, happy adult dog and treasured family member.

All puppies bark, bite, chew and go to the toilet in the wrong place. Puppy school will help you teach your puppy how to enjoy and behave in the modern world and how to cope with its many surprises.

About the course

Throughout the 6 week course our experienced and qualified puppy school team will help combat those common undesirable puppy behaviours and introduce you and your puppy to the basics of dog training using fun, reward based methods that will help build a lifelong understanding and bond. The team will also teach and build on some important life skills and give advice and information on health, welfare and responsible dog ownership.

For more information or to book a space please contact our Puppy School Team on 01634 242502 or e-mail [email protected]

  • Pippa has just graduated from puppy school at sandhole. We have had a fantastic time learning how to look after and train a puppy. The sessions have been very informative and fun too. It was great that my 10 year old son was able to be included in the training. This was very important to us. Thank you very much. We look forward to the next lot of classes. Lou, Jamie and Pippa X

Sandhole Puppy Club

Yorkshire Terrier Puppy Your new puppy deserves only the very best care, from the very beginning. That’s why we’ve created the Sandhole Puppy Club, helping to set your newest member of the family up with everything he or she needs for a happy and healthy life. 

Your comprehensive Puppy Kit contains:

  • Complete vaccination course, beginning at 8 weeks old, protecting against 7 diseases with two injections 2-4 weeks apart
  • Full nose to tail clinical examination
  • One month’s flea and worming treatment Great Dane Puppy
  • FREE bag of our recommended Royal Canin puppy food
  • FREE pet insurance for those vital first four weeks
  • Microchip
  • FREE pre neutering check (at approx 6 months)
  • £5 off the cost of neutering
  • Lots and lots of cuddles!

Puppy with red ball

Dental Care

Dogs and Cats

Your pet's dental health is very important - without care and attention, oral disease and other associated problems can occur. Not only is an unhealthy mouth painful, it can also cause bacteria to enter the bloodstream, where it can damage internal organs and make your beloved pet very poorly.

Different elements can contribute to dental disease:

  • Plaque - Caused by a build up of bacteria on the surfaces of the teeth, most commonly the premolars and molars.

  • Tartar (calculus)- If plaque is not removed, after a few days it combines with minerals in the saliva to form this hardened substance, which in turn can cause gingivitis (reddening of the gums) dog having dental

  • Periodontal disease - Over time, tartar builds up under the gum line and separates the bony structures of the jaw from the teeth. Abscesses can form, which lead to increased bacteria levels that can enter the bloodstream. Once at this stage the condition is irreversible, and dental treatment is required.

  • Trauma- Many objects can damage teeth such as stones or sticks. Only provide toys that are safe for your pet to chew or play games with.

    By examining your pet’s mouth regularly you will be able to pick up the early warning signs, which could prevent pain and avoid the need for tooth extractions. 

Often the most common reason dental advice is sought is due to halitosis (bad breath) but other indicators of poor dental health include: cat with toothbrush

  • Red or bleeding gums  
  • Dropping food
  • Drooling
  • Heavy tartar deposits
  • Receded gums
  • Difficult eating
  • Pawing at the face 

The most effective dental care routine for your pet is one that is as similar to ours as possible. Imagine not brushing your own teeth for a week - yuk! 

Brushing

Ideally brush your pet’s teeth every day with special pet toothpaste, or at the very least 4-5 times a week. Begin by introducing your pet to the toothpaste by placing a small amount on your finger and letting him/her lick it off. Once your pet readily accepts the Corgi with toothbrush toothpaste you can place your finger (or a cotton bud) with some toothpaste on into his/ her mouth and gently rub the teeth and gums. Repeat this until your pet is happy to have his/her teeth lightly brushed.

When your pet becomes comfortable with light brushing, he/she can be introduced to the toothbrush.Wet the toothbrush to soften the bristles slightly and apply a small amount of toothpaste. Keeping the mouth closed is best, so lift the lip and start at the back of the mouth inside the cheek using a circular motion to clean the molars and premolars.The canines and incisors at the front are brushed in a similar way except the motion here is upwards and downwards. Repeat on both sides for that Hollywood smile! 

Diet

A variety of dental diets are available, dog with dental chew such as Hills T/D and Royal Canin Dental. The structure of the food is designed so that when your pet starts to eat, the kibble remains intact until the tooth has penetrated through the biscuit, thus cleaning the teeth.

Water supplements

Solutions are available to add to your pet’s daily drinking water.They inhibit plaque build up and help keep your pet’s breath fresh. Oral rinses are also available with similar properties.

Chews and Treats

A variety of dental chews and treats can be found from a number of sources (vets/pet shops/supermarkets).The shape and texture of the chews /treats are designed for maximum tooth contact therefore preventing plaque and tartar formation, some even are flavoured to give a minty fresh smell. It is important to remember that dental chews/treats  contain calories, which should be factored in to your pet’s overall intake. 

Rabbits

Unlike dogs and cats, a rabbit’s teeth cannot be brushed, therefore other measures are required to prevent dental disease and provide aftercare following a dental procedure. A rabbit’s teeth are continuously growing so getting it wrong can cause problems throughout their lives. 

Feed good quality hay

The most important thing you can do to look after your rabbit’s teeth is to provide plenty of good quality hay. Hay should make up at least 80% of a rabbit’s diet - eating it stimulates the side-to-side movement of the teeth. rabbits eating grass Do avoid dusty or mouldy hay however.

Access to grass

Grass contains phytoliths, small sandpaper-like crystals that effectively clean and wear your rabbit’s teeth. 

Correct diet

Muesli feeds are not recommended as they contain high levels of sugar, which is not good for the teeth (think sweets and children!) At Sandhole we recommend Excel Rabbit or Supreme, both high quality pellet diets. 

Signs to watch out for

Problems associated with dental disease can often be indicated by a few tell-tale signs: Rabbit laying down

  • Monitor the size of your rabbit’s faecal droppings. Small droppings can be related to dental disease due to the rabbit wanting to graze less and only eat pelleted food, thus decreasing the amount of food and waste produced.

  • Weight loss is also a key indicator of dental disease. We recommend weighing your rabbit once a week so you spot any weight loss early.

  • It is critical that rabbits eat regularly. If your rabbit stops eating, even for half a day, please call the Sandhole team who will advise you accordingly.

    Please feel free to contact us to discuss your rabbit’s nutritional needs. 

By regularly checking your rabbit and ensuring a good quality balanced diet, the risk of dental problems can be minimised

Small and Scaly, Feathered and Furry

snake skin

It can be difficult finding the right expertise for your exotic pet, but at Sandhole Veterinary Centre we have both the qualifications and experience to offer the very best care to these special animals - from the smallest mammal up to the largest snake! 

Bearded Dragon Our team understand the importance of a quiet and calm environment for many exotic species, and our facilities are tailored accordingly. We have dedicated facilities for housing aquatic and semi-aquatic patients, as well as heat and light-controlled  tanks for amphibians and reptiles and a separate ward for birds and small animals, away from the potential noise of our canine patients! 

Our specialist facilities include:

  • Sevoflurane anaesthesia Ducks
  • Ventilator (important for exotic anaestheisa)
  • Specialised tortoise surgical equipment
  • Full range of rodent dentistry equipment, including a high speed diamond burr
  • Specific surgical instruments for exotic species
  • State of the art digital radiography
  • Ultrasound
  • Access to a specialised exotics laboratory 
  • Rigid endoscopy
  • Live Foods
  • In-house blood, urine and faecal testing Tortoise

Preventative healthcare for your exotic pet

We provide a full and varied range of services to help keep your pet happy and healthy, including:

  • Neutering
  • Dentistry
  • Identichipping
  • Ferret vasectomies  Snake
  • Pre and post hibernation checks for tortoises
  • Dietary and husbandry advice
  • Blood testing for general health and to check for infectious disease (e.g. PBFD in birds)
  • Post-purchase check ups 
  • Annual health checks
  • Faecal testing 

Dietary and husbandry advice

It is unfortunate that despite the owner’s best intentions, in our experience as many as 95% of cases of disease in exotic pets are caused by incorrect husbandry.

Chinchilla  That’s why Sandhole Veterinary Centre is pleased to offer free post-consultation appointments with our exotic's nurse. Whether your question is about providing the correct diet for your beloved macaw, creating environmental enrichment for your red-eared terrapin or housing your chameleon correctly, we will be happy to help.

Please call us on 01634 242502 to book your appointment. 

  • Can't praise you all enough. The care and support over the years (I have been a client since you were at the farm around the back!) have been second to none. Amazing staff and care for both animals and humans through the good times and the inevitable sad times. Wouldnt even consider going anywhere else. You have seen all our dogs, cats and rabbits over the years. Keep up the good work!

Charities

Helping others less fortunate than ourselves and raising much-needed funds for causes close to our heart are important to us at Sandhole Veterinary Centre. Through our Plus One Promise we donate to a local charity every time that a young pet registers with us.

In addition, the team select two charities each year to support, undertaking fundraising activities both inside and outside the practice. If you would like to nominate a charity for us to work with, please email [email protected]

Guide Dog logo Cinnamon Trust

Friends and Family

Unconditional love deserves unconditional care


We know that your pets mean everything to you. They are not ‘just’ cats, dogs or rabbits, but are truly part of the family - both yours at home, and our wider Sandhole family. . And because families take care of each other, we’ve created our Friends and Family plan, offering unlimited consults included on top of all these other great benefits (already included in our Healthy Pet Club if you are a member):

  • Personalised vaccinations and annual boosters, tailored to optimise your pet’s existing levels of immunity  Cute bunny
  • Flea treatment as recommended 
  • Worming treatments
  • Nail clipping
  • Dental examinations
  • Nutritional advice
  • 5% off all pet food
  • £5 off neutering


As a Friends and Family member you can also see a vet or nurse for free advice and examinations, whenever you want*, and as many times as you want


* Unlimited consults available during normal opening hours, subject to availability around existing appointments. Sunday and Bank Holiday consultations are not included in the unlimited consultations and a discounted consultation is applied for Friends and Family Members. 

Border Terrier Membership starts from just £18.00 a month. Fixed monthly fees are calculated according to the adult weight of your pet. Friends and Family membership offers exceptional value, covering not only all your pet’s recommended preventative care but also as many consultations with a vet or nurse as you need. No limits, no catch, no sign-up fee and no long-term contracts. Simply call in at the practice with your bank account details to complete a short application form.
Friends and Family is open to all cats, dogs and rabbits, either as an upgrade to existing Healthy Pet Club membership, or to clients wishing to join Friends and Family for the first time. And remember - all consultation time is included, so you will only ever pay the cost of any recommended medications, tests or procedures:
 

Peace of mind for you. Best care for your pet

Cat jogging All members of Friends and Family receive a wide range of free and discounted treatments and the costs are conveniently spread over twelve, monthly direct debit payments. It’s really easy to join and there are no age restrictions -simply ask one of the team for a registration form.

It’s just one of the ways we’re spreading a little love to you, our Friends and Family.
 

We look forward to welcoming you and your pet to the Sandhole Friends and Family

Vaccinations

At Sandhole Veterinary Centre, we believe that prevention is always better than cure.

Vaccination gives protection against a number of potentially fatal diseases, which is why we recommend keeping your pet's immunity levels high with annual vaccinations Beagle puppy throughout his / her life. Booster vaccinations are then recommended every year and the dose is tailored to your pet's needs and lifestyle each time, ensuring that we don’t over-vaccinate.

Vaccination is the ideal time to discuss any questions or concerns you may have and to undertake a thorough annual health check. In this way we always have accurate and recent records to measure any changes against.

Pets are very good at hiding any pain or discomfort they may be experiencing, and any changes occurring in the cat having smooch appearance or behaviour of a poorly animal often only become visible when things are more advanced. With a gentle, but thorough, nose to tail examination we can spot any underlying issues early and discuss further investigations as required. And as a Cat Friendly Clinic, we understand that examining your cat without causing stress requires a specific approach - we promise that we will never lift a cat by its neck and will always wait until your cat is calm and ready before starting any examination.

We aim to work in partnership with all our clients to ensure the health and happiness of every pet, every day. Annual health checks and vaccinations play a key role in this, but of course we are always here for you, whenever you need us.

For dogs:

At Sandhole Veterinary Centre, we routinely vaccinate puppies from the age of 8 weeks with an initial course of two injections given 2-4 week apart. Vaccination protects against the following five serious diseases and viruses with one single injection: old dog laying down

  1. Distemper. This infectious, and often fatal, disease can cause symptoms such as fever, coughing, discharge from the eyes and nose, vomiting and diarrhoea and eventually, cracked footpads and noses. Some dogs may suffer from neurological symptoms such as seizures.
  2. Hepatitis. Attacks the liver, kidneys and lungs and signs often include coughing, vomiting, diarrhoea and pale gums. Fortunately the disease is relatively rare, as it progresses rapidly and can cause death within 24-36 hours. Some dogs recover but will then shed the virus for many months, posing a threat to other dogs.
  3. Parvovirus. This potentially fatal virus is highly contagious and very persistent - regional outbreaks are relatively common. pug on back Dogs of all ages can become infected but puppies are particularly susceptible. Parvovirus often causes vomiting and diarrhoea, which is generally bloody. Infected dogs are also lethargic and refuse to eat or drink.
  4. Coronavirus. Affects dogs of all ages, with puppies being particularly susceptible to infection. Symptoms may include diarrhoea and digestive upsets and when contracted together, coronavirus may increase the severity of other diseases.
  5. Leptosporosis. This is a condition that can be passed on from animals to humans, caused by bacteria picked up from watercourses and the urine of other infected animals. It targets the internal organs and signs vary from flu-like symptoms to severe abdominal pain.

After discussion with you, we may also recommend additional vaccinations:

  • Kennel Cough. The name is a bit of a misnomer, as 'kennel' cough can be picked up through any contact with infected dogs, such as on your daily walks. The disease is spread via infectious agents passed on in airborne droplets - Parainfluenza is one such component, as is Bordetella. The main signs are a harsh hacking cough, accompanied by gagging and retching. Vaccination is administered with a spray up the nose.
  • Rabies. Fortunately the UK is rabies-free, but if you plan to travel abroad with your dog a rabies injection is required by law. Learn more about taking your pet abroad

For cats:

At Sandhole Veterinary Centre, we routinely vaccinate kittens from the age of 9 weeks with an initial course of two injections given 3-4 week apart. Vaccination protects against the following serious diseases and viruses Cat having head stroked

  1. Feline Panleucopenia. This often-fatal disease can affect cats of all ages, with kittens particularly at risk. Symptoms include vomiting, diarrhoea and dehydration. This virus is passed on in the faeces and can persist for a long time in the environment.
  2. Cat Flu. Easily transmitted from other infected cats and cat bowls, several organisms are involved and regular vaccination is required to help keep them at bay. The signs of Cat Flu can be similar to those of a human cold – runny nose and eyes, and a sore throat - whilst some cats develop fever and mouth ulcers.
  3. Feline Leukaemia virus. Cat laying down This viral disease can cause severe damage to the immune system and may also cause tumours. It is spread through close contact such as grooming, fighting and sharing food and/or water bowls. There is no effective treatment and vaccination is the only way to ensure that your cat is not at risk.

  • Rabies - as required. Fortunately the UK is rabies-free, but if you plan to travel abroad with your cat a rabies injection is required by law. If you are considering taking your cat abroad, give us a call and we can advise you accordingly

For rabbits:

We vaccinate routinely against myxomatosis and Viral Haemorrhagic Disease. Rabbits can be vaccinated from five weeks of age and require a yearly booster vaccination in order to maintain protection.

rabbit Myxomatosis is a deadly, highly infectious, and sadly all-too common viral disease. It causes rapidly progressing swollen eyes, nose and genitals and in almost all circumstances is untreatable - vaccination is therefore vital in order to prevent your pet contracting this awful disease. It is transmitted mainly by mosquitoes and fleas, so even if you have an indoor bunny it really is important to vaccinate every year.

Oh, and did we mention that we are recognised as a rabbit friendly practice by the RWAF?!...

Emergencies

Dog with First aid kit Hopefully you won't ever need to use our emergency service, but it's good to know that if your pet is injured or becomes seriously ill, we offer access to professional care and advice whatever the time of day or night. Whilst our practice is open 7 days a week, outside our normal opening hours a full emergency service is provided by Pets Emergency Treatment Service (PETS) in Maidstone, who can be contacted out of hours on 01622 734054 in the first instance.

Sandhole Veterinary Centre Opening Hours

Monday to Friday   8.00am to 7.00pm

Saturdays               8.30am to 4.00pm

Sundays                 10.00am to 12noon - For urgent appointments

Sunday and Bank Holiday consultations are not included in the unlimited consultations on the Friends and Family Membership and a discounted consultation is applied for Friends and Family Members. 

Essential Contacts

Phone
01634 242502
Out of Hours
01634 242502
Fax
01634 244116
[email protected]

​Pet Emergency Treatment Services

Newnham Court Veterinary Group,
Bearstead Road,
Weavering,
Maidstone,
Kent,
ME14 5EL

PETS Map

Awards and Accreditations

It's not always easy to blow your own trumpet, but this is the place to do it!

We're really proud of our practice and every single one of us loves what we do. However, it's always nice to receive recognition for the high standards of care we provide from others in the veterinary profession.

Cat Friendly Clinic

Cat Friendly Clinic

Sandhole Veterinary Centre is a Cat Friendly Clinic, as awarded by the International Society for Feline Medicine 

Rabbit Friendly Vet

Rabbit Friendly Vet

The Rabbit Welfare Association and Fund has recognised us as a Rabbit Friendly Vet 

RCVS Accredited Practice

Accredited Practice

Sandhole Veterinary Centre is registered as an Accredited Practice with the Royal College of Veterinary Surgeons

Petplans's Veterinary Practice of the Year Nominee

Veterinary Practice of the Year

We are proud to have been nominated as Petplans's Veterinary Practice of the Year for three years in a row 

Two of our vets have additional specialist qualifications - Ian Johnson is a Certificate holder and Advanced Practitioner in Veterinary Cardiology and Laura Colyer holds a Certificate in Small Animal Surgery

Of course, whilst awards are great, each of these accreditations requires us to maintain the consistently high standards that led to us being recognised in the first place. You can be assured that we never rest on our laurels and strive to provide only the very best care to each pet and every client, every day.

Register your pet

We do hope that our website has given you all the information you need in order to make the important decision of which practice to choose to care for your pets. We have worked Pet collage hard to ensure that it truly reflects the passion and dedication of our wonderful vets, nurses and customer care team, but if you'd like any more information, please do give us a call or pop in for a chat and a personal tour!

We'd love to meet you and your pets and would welcome the opportunity to show you why we're not 'just another veterinary practice'. So if you'd like to experience the Sandhole difference for yourself, all you need to do is fill in the form below. Thank you!

Registration Form

Please complete all required fields marked with *

  •   
  •   
  •   
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Thank you for registering with Sandhole Veterinary Centre.

We promise to be so much more than 'just' a veterinary practice, and we look forward to meeting you and your pets very soon.

Order prescriptions online

Tablets When you lead a busy life, it can be hard fitting everything into the working day (and also things can pop into your head at the strangest of times!) With our online ordering service you can order repeat prescriptions, as well as many routine items such as flea and worm treatments and food, quickly and easily at any time - all you need to do is fill out the short form below.

Royal Canin Food We'll then have your pet's prescription ready for collection after 24 hours.

Please be aware that in order to ensure that your pet always receives the most appropriate care and treatment, every prescription request is assessed by one of our vets. On occasion we may ask to see your pet for examination or repeat  blood tests before further medications can be dispensed, in which case one of the team will contact you to make the appropriate arrangements.

Please complete all required fields marked with *

Thank you for your request - your order will be available for collection after 24 hours. One of our team will be in touch if an examination or repeat blood test is required.

Cardiology

RVC-qualified Ian Johnson BSc BVetMed Cert VC MRCVS is a Certificate holder in Veterinary Cardiology and RCVS Advanced Practitioner in Veterinary Cardiology; offering a comprehensive cardiac investigation, diagnosis and treatment planning service, whilst you retain ownership of the case, as each pet remains under your care. 

At Sandhole we aim to work collaboratively with all our colleagues in veterinary practice, and as such our Cardiac Referral Service meets every need, offering a range of services:

  • Free telephone or email advice for clinicians Cavalier King Charles wishing to discuss cardiac cases or requiring a second opinion
  • Ultrasound, digital radiography or digital ECG investigation
  • Case work ups for dyspnoea, suspected heart failure, collapse and
  • Murmur investigation
  • Full assessment of cardiac patients
  • Cardiology CPD and training 

Extensive facilities

Sandhole Veterinary Centre is a modern, purpose-built practice, offering separate dog and cat wards and five large walk-in kennels.

We have a full Doppler ultrasound, digital ECG along with Holter monitors for extended monitoring of ECG, state-of-the-art DR digital radiography and a range of flexible and rigid endoscopes. Paw and hand

We are also able to offer bespoke cardiology CPD and training for vets and nurses, either at your practice or in our on-site conference suite. Whether you require echocardiography training in basic ultrasound techniques, or in more advanced Doppler imaging Ian looking at X-ray or an introduction to ECGs, we will create a training package to suit your needs. Please call us on 01634 242502 to discuss your specific requirements. 

For more information about our referral service click here

Saying goodbye

Orange sky

Losing a beloved pet is a traumatic time. At Sandhole Pet Crematorium we promise that we will always do our best to make this painful process a little easier for you. Inevitably there may be difficult decisions to be made, or practical choices to consider, and we will assist in every way we can: 

  • Our service is dignified and respectful - we treat every animal, regardless of size, with equal care
  • Pets are cremated individually - you will always know that the ashes returned to you are those, Forget me not and only those, of your beloved pet
  • Any special requests will be accommodated wherever possible
  • We can offer a transport service for local clients unable to get to us
  • Your pet’s ashes are normally returned to you within seven working days
  • We offer a wide range of caskets, urns and scatter tubes (see options for return of ashes) 

Please do speak with any member of our team if you have questions or would like advice about the options available, or indeed about any aspect of our service. We can promise a sympathetic ear and an accommodating approach. 

Goodbye room

Goodbye room We understand that losing a much-loved pet is very difficult, and it’s important that you never feel rushed into saying goodbye.

For this reason, we offer a dedicated private room where you can sit with your pet for as long as you need, without interruption or disturbance. 

Support for bereaved owners

We are very happy to recommend the excellent service provided by The Blue Cross and SCAS, offering support for anyone who has lost a pet, or is preparing to say goodbye.

The confidential telephone and email service can be accessed by calling 0800 096 6606 (free from landlines, some mobile networks may make a charge) or by emailing [email protected]

Sandhole Guide to Euthanasia & Cremation

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Sandhole Guide to Euthanasia & Cremation - PDF Document

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How to find us

If you are new to Sandhole Veterinary Centre or your pet has been referred from another practice for further investigation or expert care, you may be unfamiliar with our practice and how to find us.

Because we know it can be a worrying time, we have put together these directions - the last thing you need is the added stress of getting lost! 

SatNav

If you are using Satellite Navigation please Cat in carrier use the GPS coordinates below, as some devices take you the wrong way when our postcode is entered: N 51º 19.069, E 0º 25.978 

From the M20, coast bound

Exit the M20 at junction 4 and take the first exit onto the A228 (towards Rochester). At the next set of traffic lights you will see the RSPCA on your left. Go straight on at these traffic lights. You will then pass a layby on the left, at this point slow down and indicate left. SandholeVeterinary Centre is on the left hand side, shortly after the layby and before you get to the next roundabout 

From the M20 towards London

Exit the M20 at junction 4 and take the third exit onto the A228 (towards Rochester). At the next set of traffic lights you will see the RSPCA on your left. Go straight on at these traffic lights. You will then pass a layby on the left, at this point slow down and indicate left. Sandhole Veterinary Centre is on the left hand side, shortly after the layby and before you get to the next roundabout. Terriers in car

From the M2

Exit the M2 at junction 2 and follow signs to the A228 West Malling. Follow the A228 for approximately 5 miles until you reach the Ham Hill roundabout in Snodland (you will see Leybourne Lakes Country Park on the left). At this roundabout take the 3rd exit into Hays Road and then immediately take the first left into a small private road. This road has width restriction barriers but you can easily fit a car through. Sandhole Veterinary Centre is on the right hand side, immediately after the second width-restricting barriers.

Once you arrive we have a large, free car park with a disabled parking bay right outside. Our friendly team will be waiting to welcome you and your pet, answer any questions you may have and explain everything. 

If you would like to speak to us about anything beforehand, please just give us a call on 01634 242502. 

Meet the team

Let's put some names to the smiling faces and gentle hands that make up our wonderful team!

Each member of our team has been chosen because he or she has both clinical expertise and general "loveliness" in equal measure - our vets and nurses hold a host of extra qualifications and each has their own areas of interest. So whether your pet requires the simplest of nail clips, or the very latest clinical knowledge or surgical skills, you can rest assured that your pet is in the very best hands

Terms and Conditions of Business

In the spirit of the transparent and trusting relationship we endeavour to foster at Sandhole Veterinary Centre, the following terms and conditions are set out for your information. They are perhaps, by necessity, a little dry, and so we would be happy to discuss any of the content further should you wish.

Fees

All fees, diets and drug charges are subject to VAT at the current rate. You will always receive a detailed invoice for every consultation, surgical procedure and transaction.

Methods of Payment

In line with standard veterinary practice, all client accounts are due for immediate settlement: at the end of the consultation, on your pet's discharge or upon collection of drugs or diets.  For larger operations we ask that a deposit is paid when your pet is admitted.

Payment can be made either by cash or credit/ debit card (Switch, MasterCard, Solo, Visa).

Estimates of Treatment Costs

We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate – often a pet's illness will not follow a conventional course. We will endeavour to keep you fully informed of any changes as treatment progresses.

Settlement Terms

Payment is due at the time of treatment unless agreed in advance by the management team.

Should an account not be settled within 7 days, a reminder will be sent (please bear in mind that this will attract an additional administration fee.) Should it be necessary to send further reminders, further charges will be incurred. These may not be deducted if payment is made.

After due notice to you, the client, overdue accounts will be referred to our debt collecting agency and further charges will be levied in respect of costs involved in collecting the debt: such as production of reports, correspondence, court fees, phone calls, home visits, etc.

Any cheque returned by our Bank as unpaid, any Credit Card payment not honoured and any cash tendered that is found to be counterfeit, will result in the account being restored to the original sum, with further charges added with respect of any bank charges and administration costs, together with interest on the principal sum.

Inability to Pay

If for some reason you are unable to settle your account as specified, please speak to a member of staff as soon as possible. We will always try and find a fair and reasonable way forward, although instalments or part payments of any account may ONLY be sanctioned by the Practice Manager or a senior veterinary surgeon. By signing the admission consent form you agree to settle the account on collection of your pet.

Pet Health Insurance

Sandhole Veterinary Centre strongly supports the principal of pet insurance. Please note that it is your responsibility to settle our account and then reclaim the fees from your insurance company. Direct claims can sometimes be agreed for treatment with a value in excess of £500, but this must be authorised by the practice manager prior to treatment.

Ownership of Records

Case records (including radiographs and similar documents) are the property of, and will be retained by, Sandhole Veterinary Centre and will be kept under the terms of the Data Protection Act (1998) Copies, with a summary of the history, will be passed on request to another veterinary surgeon taking over any case.

Ownership of Radiographs and Similar Records

Radiographs, ultrasounds and ECGs are taken to aid diagnosis in your pet. Whilst you have paid for these procedures, the charge relates to the opinion given on the findings - the actual physical copy remains the property of the Practice.

Prescriptions

Prescriptions are available from this practice.

You may obtain 'Prescription Only Medicines, Category V', (also known as POM-Vs) from your veterinary surgeon OR ask for a prescription and obtain these medicines from another veterinary surgeon or a pharmacy

Please be aware that your veterinary surgeon may prescribe POM-Vs only for animals under their care. A prescription may not be appropriate if your animal is an in-patient or immediate treatment is necessary.

You will be informed, on request, of the price of any medicine that may be dispensed for your animal.

The general policy of this practice is to re-assess every animal requiring repeat prescriptions every 6 months in order to ensure that treatment continues to be appropriate and effective, but this may vary with individual circumstances. The standard charge for a re-examination is £41.50.

Further information on the prices of medications is available on request.

No addition or variation of these conditions will bind the Practice unless it is specifically agreed in writing and signed by one of the Practice Partners. No agent or person employed by, or under contract with the Practice, has the authority to alter or vary these conditions in any way.

Return of Unused Drugs

We are happy to accept unused medication back into the practice for disposal only. However as drugs which have left the premises are no longer fit for resale, no refund can be given. Drugs purchased from any other supplier will not be accepted for disposal.

Patient Photographs and Videos

Photographs of your pet may on occasion be used for educational or marketing purposes, please let us know if you would prefer this not to happen

Complaints

At Sandhole we aims to provide the highest standard of care for you and your pets, and we hope that you never have cause to complain. However if you feel that there is something to complain about please direct your comments in writing to the Practice Manager in the first instance. We aim to respond to all complaints within 7 working days.

Examinations for Repeat Medications

It is necessary both for the welfare of your pet and to meet legal obligations, for this practice to re-examine animals receiving long term medication. The interval will vary with the condition and the medication but will be no longer than every 6 months. An examination fee will be charged for that consultation. 

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Sandhole Veterinary Centre, and whilst we endeavour to keep it up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Sandhole Veterinary Centre. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Sandhole Veterinary Centre takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Privacy Policy

Privacy Policy:

Sandhole Veterinary Centre is committed to protecting and respecting your privacy. This policy (together with our Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Your consent by using our Website, registering with us and by using our Veterinary services you understand and agree that personal information you provide will be held on a Practice Manager System database called RX Works. As we required this data to treat your animals and for legal reasons and it is necessary for the performance of the contract with you we consider (under section 3, article 6 of the GDPR regulations) that formal, written consent is not required to record this data.

What information do we collect and why?

When you register your pet either at Sandhole Veterinary Centre or via our online web form you will be asked for some essential information including your title, first name, surname, postal address, email address, telephone and if applicable payment information. You may also be requested to give your details for other reasons. These details are collected either in person, by telephone or online, to help us:

  • Register your details as a new client or update your details if they change
  • Register your pet (s) on our system
  • Register your pet on health plans (Healthy Pet Club or Friends and Family Plan)
  • Make appointments
  • Process the fees due for any treatment
  • Contact you about your pet, your account or credit status where required;
  • Ask you to complete client satisfaction surveys to offer the best service we can
  • Let you know about any changes to our services
  • Contact you to advise when your pet(s) need timely treatments in the best interests in their health
  • We will also automatically collect data such as dates and times of your visits to the Website.

Who may we sometimes share your data with

  • Other vet practices including referral centres for the animal’s medical care in the future
  • Insurance companies who request a pet’s medical records to process an insurance claim
  • Financial and personal data to agencies assisting us with unpaid debt.
  • External Laboratories
  • Our Care Plan provider whom processes direct debit information for our Health Care Plans.
  • Our waste contractor for shredding
  • Local florist for delivery of flowers

The data controller will ensure we have contracts with the above companies which confirm that your data will be processed following GDPR regulations.

How we protect your information

Your data is stored securely on our servers at both sites. Our IT systems are regularly reviewed and updated to the latest version of windows. Software is updated daily as required. We have a firewall in place and we have cloud based antivirus/security software that will contact us immediately if there is any breach.

We endeavour to keep your data up to date and accurate - our system will ask us to data check your data every 6 months. Please help us keep your data up to date by contacting us if there are any changes. We have in place strict security procedures for the storage and disclosure of your information to prevent unauthorised access.

Protecting your security

Any data no longer required will be deleted or destroyed securely and confidentially.

Statement on the use and disclosure of Personal Data

We may send you SMS, post or emails to contact you about treatments we consider your pet (s) may require in the best interests of their health, for example vaccination reminders. We may also send you health care advice for your pet(s). We consider the above communication vital to maintaining the health of your pet(s) and that it is required for us to offer the high level service we strive for. We therefore do not considering necessary to ask you to opt in to such communications. We will not pass your data onto third parties. You can also exercise your right not to receive these communications at any time by contacting us on 01634 242502 or e-mailing [email protected].

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse anonymous web traffic, improves your browsing experience both in personalised content and speed. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for anonymous statistical analysis purposes.

Rights

You have a right to access the personal data about you that is held by us. To obtain a copy of the personal information please apply in writing to the practice. The request will be passed onto our data controller and will be made available within 30 days.

You also have a right to request we delete your data. As your data has to be kept by us for legal reasons we would consult our professional advisers regards any legal requirements to keep any data and inform you of their decision. Legally we have 30 days to exercise this.

CCTV and Audio recording

At Sandhole we are dedicated to the improvement of clinical and customer care.  We digitally record images and audi to assist with the staff training and for the safety of pets, clients and staff and the monitoring of security of premises.  For more information please read our CCTV policy

Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.

CCTV Policy

Sandhole Veterinary Centre uses closed circuit television(CCTV) images to provide a safe and secure environment for our team, clients, contractors and suppliers, and also to protect our property.

This policy sets out the use and management of the CCTV equipment and images in compliance with the CCTV Code of Practice.

Purposes of CCTV

The purposes of the Surgery installing and using CCTV include:

To ensure the safety of clients, pets and staff

To monitor the security of the business premises

Location of cameras

Cameras are located at strategic points throughout the practice, principally in reception and the car park. We have positioned the cameras so that they only cover communal or public areas on the practice premises and they have been sited so that they provide clear images. No camera focuses, or will focus, on toilets.

All cameras are clearly visible.

Appropriate signs are prominently displayed so that the team, clients, and other visitors are aware they are entering an area covered by CCTV. 

Recording and retention of audio and images

Images produced by the CCTV equipment are intended to be as clear as possible so that they are effective for the purposes set out above. Maintenance checks of the equipment are undertaken on a regular basis to ensure it is working properly and that the media is producing high quality images.

Images are recorded in constant real-time (24 hours a day throughout the year).

As the recording system records digital images, any CCTV images that are held on a server are deleted and overwritten on a recycling basis and, in any event, are not held for more than four weeks.

Images that are stored on, or transferred on to, removable media such as CDs are erased or destroyed once the purpose of the recording is no longer relevant. In normal circumstances, this will be a period of six weeks. However, where a law enforcement agency is investigating a crime, images may need to be retained for a longer period.

Access to and disclosure of audio and images

Access to, and disclosure of, images recorded on CCTV is restricted. This ensures that the rights of individuals are retained. Images can only be disclosed in accordance with the purposes for which they were originally collected. 

The images that are filmed are recorded centrally and held in a secure location. Access to recorded images is restricted to the operators of the CCTV system and to those line managers who are authorised to view them in accordance with the purposes of the system. Viewing of recorded images will take place in a restricted area to which other team members will not have access when viewing is occurring.

If media on which images are recorded are removed for viewing purposes, this will be documented.

Disclosure of images to other third parties will only be made in accordance with the purposes for which the system is used and will be limited to:

The police and other law enforcement agencies, where the images recorded could assist in the prevention or detection of a crime or the identification and prosecution of an offender or the identification of a victim or witness.
Prosecution agencies, such as the Crown Prosecution Service.
Relevant legal representatives.

The Directors of the Practice are the only persons who are permitted to authorise disclosure of images to external third parties such as law enforcement agencies.

All requests for disclosure and access to images will be documented, including the date of the disclosure, to whom the images have been provided and the reasons why they are required. If disclosure is denied, the reason will be recorded.

Individuals’ access rights

You have the right on request to receive a copy of the personal data that the Surgery holds about you, including audio and CCTV images if you are recognisable from the image. 

If you wish to access any audio or CCTV images relating to you, you must make a written request to the Practice. Your request must include the date and approximate time when the images were recorded and the location of the CCTV camera, so that the images can be easily located, and your identity can be established as the person in the images. We will respond promptly and in any case within 30 calendar days of receiving the request. 

We will first determine whether disclosure of your images will reveal third party information as you have no right to access CCTV images relating to other people. In this case, the images of third parties may need to be obscured if it would otherwise involve an unfair intrusion into their privacy.

If we are unable to comply with your request because access could prejudice the prevention or detection of crime or the apprehension or prosecution of offenders, you will be advised accordingly.

Implementation

The Directors are responsible for the implementation of and compliance with this policy and the operation of the CCTV system and they will conduct a regular review of our use of CCTV.  Any complaints or enquiries about the operation of our CCTV system should be emailed to [email protected]

Nurse Clinics

Our wonderful nurses are an invaluable part of the Sandhole team, with over 110 years of experience between them! Each one is fully qualified and registered, ensuring both you and your pet the very  best care at all times.

Our nursing team are always on hand to offer advice on any aspect of your pet's care and welfare, through a variety of free clinics. These are very popular, and therefore attendance is by appointment only - please call us on 01634 242502 to find out more and book a place for your pet.

Fit for Life Club 

Dogs and cats over seven years old are more vulnerable to conditions Old dog such as arthritis, dental problems and diabetes. Spotting signs early and implementing some simple changes to your pet's lifestyle and diet can make a big difference to their general health and wellbeing. Come and chat to our lovely qualified nurses and together we can keep your pet on the road to a long and happy life!

Healthcare and nutrition

Prevention is always better than cure, and our nursing team will offer advice on all aspects of routine care, tailored specifically to your pet. Whether you are thinking of getting a new pet, or would simply like to understand the options available for vaccinations, flea and worming treatments, dental care, neutering or diets, we can help!

Weight Watchers

Cat on scales Obesity is (quite literally) a growing problem, with potentially serious implications for your pet’s health. Our nurses will assess your cat, dog or rabbit, determine a target weight and provide dietary and lifestyle advice to help you get there. It doesn’t have to be painful, and we promise that your pet will still love you!

Behavioural advice

If your pet is exhibiting any unusual behaviour, we will first make an appointment with a vet in order to rule out any underlying medical issues.. If none are found, pets are then referred to our Behavioural Specialist for help with issues such as: inappropriate toileting, nervousness, chewing or biting, accommodating new pets and family members and general socialisation or behavioural concerns.

Exotic and Avian Care Cockatiel

Sometimes we hear of exotic pets being sold with incomplete or inappropriate advice, and sadly this often leads to serious illness, or even death. On the other hand, owners who have cared for exotic animals for many years may simply be unaware that there can be alternative treatments or methods available. Our specialist exotics nurse has all the help and advice you need!

Administering medicines

We understand that it can be tricky persuading your pet to take his or her medication, and we're happy to help avoid the stress! If you're struggling at home to administer medicines, please do call us on 01634 242502 to book a free appointment with the nurse.

Dental Care Chihuahua with toothbrush

Unfortunately, dental and oral disease is very common in pets and can cause serious problems throughout the body, especially with the kidneys and heart. The good news is that establishing a regular dental care routine at home is easy, and our nurses will be happy to show you how to take the best care of your pet’s teeth and gums so that problems can be avoided.

Asthma, Kidney and Diabetic clinics

Our wonderful nurses are here to support you and your pet at every stage, from diagnosis through to ongoing care. They share practical advice and tips to help you medicate your pet’s condition so that you both adjust successfully to living with asthma, diabetes or kidney disease.

Rabbit Club Rabbit eating leaf

Increasingly popular as pets, rabbits have specific dietary and housing requirements that many owners may be unaware of. Obesity, boredom and dental problems caused by inappropriate diets are all common issues and our nurses will be happy to supply tips and advice to get your bunny bouncing with health and happiness!

Essential non-medical

In these clinics, our highly skilled and experienced nursing team are trained to undertake a wide range of common procedures for your pet, such as: second vaccinations, kennel cough vaccinations, immunotherapy vaccines, anal gland expressions and nail clips.

Testimonials

Testimonials from customers Chihuahua

We are privileged to meet many wonderful people as we help them care for their much-loved pets; getting to know the unique characters of each animal is one of the best bits of our job!

We work hard to ensure that the service we provide is second to none, so we're very proud to regularly receive lovely feedback like this from our clients:

Alternatively read testimonials from other Veterinary Professionals

  • They are absolutely fantastic, saved my Suzy three times and patched my Marley back together after his car accident last December. They treat you & your pets like family. I would never take my dogs anywhere else. Thanks for being they way you are guys

  • Thanks so much sandhole for helping Rusty today. As always you are superb in an emergency as well as for the routine stuff. Rusty thanking you from her bed whilst feeling even more sorry for herself x

  • We have been coming to Sandhole with our dogs for 16 years and with our guinea pigs for the last 3 years. The Team are always very friendly and accommodating, they are caring and understanding and we have always found that nothing is too much trouble. The clinic is always clean and there is plenty of parking. We are not really local to the clinic but would not use any where else unless it was an absolute emergency.

  • I wouldn't be without the team from Sandhole. I have been to other vets in the past but none of them have come anywhere close to matching the service, care, knowledge and expertise that these guys offer

  • My dog Rolo had a very traumatic time at a vets in Chatham, so much so that he was petrified everytime I went near. I was recommended Sandhole vets by friends. Becky was so patient with him, we had socialization visits free of charge for over three months and he has eventually had his jab! I would like to thank Becky and the whole team, I would definitely recommend Sandhole vets.

  • Pippa has just graduated from puppy school at sandhole. We have had a fantastic time learning how to look after and train a puppy. The sessions have been very informative and fun too. It was great that my 10 year old son was able to be included in the training. This was very important to us. Thank you very much. We look forward to the next lot of classes. Lou, Jamie and Pippa X

  • My cats are new to Sandhole vets, and I am thoroughly impressed with the level of care shown to them both, as well as the customer service you receive yourself from staff. My cat recently had an operation at Sandhole, and a nurse called the next day to see how he was, as well as sending a email to my other cat to let her know why we had chosen Sandhole to look after both her and Moz . Brilliant!

  • Superb with 2 of my snakes! Chester a King snake who had impacted eggs.. a trip in the bus out the vets and an overnight stay she popped them out herself! (Bit like going to the dentist eh! Pain goes as you walk in the door)
    AND with Woddy my Now.. One eyed ball python! He had to have emergency surgery to remove his left eye. frown emoticon 
    The team were/are amazing there!

    Thank you 
    Sue!

  • I wouldn't take my little boy (dog!) to anywhere else they are truly amazing. I can't recommend them enough, they always do what's best for your animal and treat them as if they were their own. X

  • Can't praise you all enough. The care and support over the years (I have been a client since you were at the farm around the back!) have been second to none. Amazing staff and care for both animals and humans through the good times and the inevitable sad times. Wouldnt even consider going anywhere else. You have seen all our dogs, cats and rabbits over the years. Keep up the good work!

Register Your Pet

Welcome to the family! We'd love to meet you and your pets - why not complete our short registration form and experience the Sandhole difference for yourself?

Register Now

Fluffy baby rabbit

Testimonials from vets and industry professionals

The Sandhole Veterinary Centre team has developed strong partnerships with a wide range of suppliers, local businesses and fellow veterinary practices in the area; applying the four guiding principles that apply to every aspect of our service (Time, Respect, Experience and Care). We value positive testimonials such as these, received from our fellow professionals:

You can also read testimonials from some our lovely pet owners

You can also read more testimonials on our Facebook page or at The Good Vet and Pet Guide

  • Dear Verity and Ian

    Many congratulations on your recent award of Petplan Practice of the Year! This is a fantastic accolade, won against stiff competition from around the UK and a massive endorsemet of the quality of service that you offer in the practice. It is hugely reassuring for me, and for the RCVS, to know that our students will be undertaking some of their clinical training at a practice that is so highly thought of and is delivering such high standards.  I am so proud of the School's association with the Sandhole Veterinary Centre and your commitment to sharing your expertise and experience with our final year students during intra-mural rotations.

    With congratulations and very best wishes,

    Head of School of Veterinary Medicine, University of Surrey

  • Pet owners usually know what they’re looking for but, sometimes, it can be hard to find it. No such problems though in the Sandhole Veterinary  Centre in Snodland, Kent where the warmth and compassion shown towards animals is the first thing to hit you when you walk through the door. I can’t tell you how I was able to identify that but it really was apparent to the inner consumer in me, even though I was really there to talk to Verity who is both practice manager and married to Ian Johnson, the veterinary principal in this modern and airy six vet practice.

    Of course, every practice has its heartwarming cases but Ian and Verity’s very modest approach belies their strong conviction that people are far better at adopting the right approach to responsible pet ownership when they understand  the reasons why preventative care is so essential. Educating people, sometimes schoolchildren or whole families,  about pet ownership and the most appropriate pet is an essential part of this thoroughly modern practice with reassuringly  compassionate values.

    In 2014, Sandhole Veterinary Centre was awarded a Silver Cat Friendly Clinic status and their caring “Cattitude’  along with their successful open days and the  cat collage on the practice Facebook page makes all clients, old and new, fully aware of how  seriously Sandhole Vets takes the process of making their feline patients  comfortable and relaxed wherever possible.

    That’s no surprise to the local community though as it is little coincidence that this practice has grown from a humble terraced house to modern, purpose-built premises and from a single handed practice to a five vet practice with a staff of 24  in around seven years. As I said earlier, consumers just love it when they find what they’re looking for.

    International Cat Care

  • We have worked with the Sandhole Veterinary Centre on several projects now, and we always enjoy the process of bringing ideas to life alongside their lovely team. Together we share a commitment to delivering excellence for our customers; and whilst this sounds like it could just be marketing spin, what we love about the Sandhole team is that they passionately believe it, and demonstrate this in every aspect of their service. The practice values of Time, Respect, Care and Experience really sum up what Sandhole is about, and are evident in everything they do. Onswitch is proud to have been part of Sandhole's evolution thus far, and we hope to work on more exciting projects together in the not-too distant future!

    Managing Director Onswitch

  • I have locumed as a veterinary surgeon for over three years in a variety of practices within the Kent and surrounding areas. I can truly say that my experiences of Sandhole Veterinary Centre are positive ones. There is an exceptional level of veterinary knowledge that is supported by brilliant veterinary nurses. All members of staff are willing to help which creates a true team spirit within the practice. I have used their facilities to treat my own animals and I was impressed with the quality of the equipment. I would not hesitate to recommend this practice to anyone and would definitely work there again in the future.

    Veterinary Surgeon

  • As a full time locum vet I have worked in many practices throughout Kent and can honestly say that Sandhole is wonderful. The staff are incredibly kind and caring, giving every pet the time and consideration they need to make their visit as stress-free as possible. The facilities are great and the vets and nurses have a great depth of experience to give rapid diagnosis, treatment and expert care. I highly recommend this practice!

    Veterinary Surgeon

  • Vets are generally recognised for their high level of expertise and delivery of quality service; they train for longer than doctors and their career choice is a vocation.

    Yet sometimes, you find a practice that has that extra sparkle, that little bit of “je ne sais quoi” which makes you feel you’ve made the very best choice for your pet….Sandhole Vets is just such a practice!

    Offering the highest levels of expertise and superb facilities, the Sandhole team demonstrate commitment and compassion in their delivery of first class veterinary care. So when dealing with an emergency, or simply obtaining advice on health and welfare, you know that you and your pet will be given the time required to understand your options and be supported in making the best possible choices along every step of the way.

    I would not hesitate in recommending Sandhole Vets!

    Director of Vetmart

    In various roles, Caroline has called on practices all over the UK over the past few decades. She has a breadth and depth of experience in the veterinary sector.

The Spirit of Sandhole

Welcome

Welcome to Sandhole Veterinary Centre, and thank you for choosing our practice. We're proud that many clients become friends - we work together to provide the very best care for every pet through a partnership based on trust and respect. Our approach is open and honest and we aim to give you all the advice, time and options you need to make the right decisions for you and your pets.  Retriever on back

The Sandhole difference

Not every vet, or every practice, is the same. Each of us genuinely loves meeting clients, helping you keep your pets in the best of health, working together to provide the best care for you as well as your pets - and at first we thought, 'doesn't every vet, every nurse, every receptionist, in every practice?' Then we thought about all the things that make Sandhole Veterinary Centre the special place that our clients tell us it is, and we realised that the things we do as standard are simply not found everywhere.

We passionately believe in making every aspect of our practice work for you, for your pets and for the Sandhole community. We pay attention to the little things, and they add up to a big Sandhole difference. You can read more details below.

Register Your Pet

Welcome to the family! We'd love to meet you and your pets - why not complete our short registration form and experience the Sandhole difference for yourself?

Register Now

Fluffy baby rabbit

At Sandhole Veterinary Centre we have four core principles:

You'll find real examples of each in action below. Because they are not just words to hang an advertisment campaign on, they run through the heart of our practice - every member of the team applies these four principles every day, with every client & every pet.

Time

  • Rabbit eating leaf We take time to make sure we do the very best for you and your pet
  • All our appointments are longer than average, but if you need more time, just ask.
  • When you have questions or concerns, we'll never dismiss you with a rushed response
  • If you ever want to look round, or visit your pet whilst they are with us, simply come in - no appointment or notice is needed

"If you need more time - just ask"

Respect

  • We always treat your pet as the individual that he or she is - we'll discuss options with you and make specific recommendations based on your pet's personality, lifestyle and medical history
  • We promise that we will detail costs in advance where at all possible, and keep you notified of any changes. You can trust that we will never prescribe or prolong unnecessary treatment.
  • When the time comes to say goodbye to your beloved pet we have a dedicated private, peaceful room where you can take as long as you need. We also have an on-site crematorium so your beloved pet won't leave the premises and will be given individual attention and complete dignity.

"We treat you and your pet as the individuals you are"

Experience

  • Our wonderful team have all the qualifications and experience you'd expect in order to give your pet the very best care - our nurses are all registered and fully qualified, and our vets have a whole host of additional certificates and special interests.
  • We regularly refresh our knowledge and skills to ensure that we are up to date with all the latest developments, but we know that sometimes some good old-fashioned TLC is just as effective! 
  • We treat rabbits, rodents, birds, reptiles, amphibians and exotic pets as equals alongside cats and dogs, and we're proud to hold the RWAF Rabbit Friendly Vets award as well as the Cat Friendly Clinic as awarded by the Feline Advisory Bureau (FAB)
  • All of our vets and nurses are fully qualified and registered with many years of experience

Care

"But most importantly of all we care"

We feel passionately about delivering gold-standard patient care. It's not just words - every aspect of our service, down to the last detail, is designed to put your pet's welfare first:

  • We never, ever lift an animal up by the scruff of its neck (it goes without saying that we never hit or mistreat any animal)
  • Adequate pain relief is given as standard for every surgical procedure and topped up as required
  • If your pet is stressed, we will give him or her time to calm down, re-booking appointments where necessary
  • Our practice is fitted with Pet Remedy pheromone diffusion systems to help timid patients feel more relaxed
  • Canine in-patients are walked and toileted outside several times a day in our grassed garden
  • Separate wards for dogs ensure that your cat, rabbit or exotic pet won't be stressed by all that canine excitement!
  • When we place microchips, we give your pet food to distract from the needle
  • We offer small, tasty meals to visiting pets, tailored to your pet's own nutritional requirements
  • Cuddles and chin rubs are in endless supply!

And that's the Sandhole difference.

We hope that you see, hear and feel it for yourselves in every aspect of our service, and we thank you for trusting Sandhole Veterinary Centre to share the joys and privilege of caring for your pet with you.

Sandhole Veterinary Centre, Respectfully yours

Essential Contacts

Phone
01634 242502
Out of Hours
01634 242502
Fax
01634 244116
[email protected]

Where to find us

Sandhole Veterinary Centre, Sandhole, Snodland, Kent, ME6 5LG

Click map for larger version

Opening Hours

Monday to Friday
8.00am to 7.00pm
Saturday
8.30am to 4.00pm
Sunday
10.00am to 12 noon

A little bit about us

History of Sandhole

EBT Dog on back Our practice has a long history and a strong reputation for providing the very best care to owners and pets alike. We're equally proud of both and we've come a long way, in every sense, since the business first began as Sandhole Vets on Birling Road, Snodland, in a small two up, two down end of terrace house that was open for less than an hour a day! 

The surgery moved to Sandhole Farm in October 1989, providing a full-time veterinary service despite employing just one vet, one nurse and one receptionist.

In the ten years that followed, the team grew to three vets, four nurses and two receptionists and so we simply ran out of room in the old farm outbuildings. We identified the site of the old Sandhole Farm shop as a good option, and duly bought the land. However it took four years to gain planning permission; requiring three applications, two planning appeals and the services of a planning consultant before we finally got the go ahead! 

Kitten with ball of wool

Sandhole today

The present Sandhole Veterinary Centre site opened on October 9th 2006 and we continue to expand - currently we have six​ veterinary surgeons, ​seven nurses, one kennel assistant, a Practice Manager, s​even​ receptionists and a crematorium manager. You can read all about them here.

Each of us is guided in everything we do by the Spirit of Sandhole, four core principles that shape every aspect of how we work. We promise that we will always afford both you and your pet:

 
Read more about the many ways we bring these values to life every day with every patient here.

Welcome to Sandhole Veterinary Centre

Welcome to Sandhole Veterinary Centre. Just like you, every single member of our team is passionate about pets. Our aim is to provide the very best care for your furred, feathered and scaled family members, along with a caring friendly and professional service for you. At Sandhole Veterinary Centre we have all the experience as well as the facilities, and deliver all the services you'd expect - gold-standard surgical and clinical expertise is guaranteed should your pets need it, complemented by a comprehensive routine preventative care programme, tailored to keep your pet healthy and happy.

Essential Contacts

Phone
01634 242502
Out of Hours
01634 242502
Fax
01634 244116
[email protected]

Where to find us

Sandhole Veterinary Centre, Sandhole, Snodland, Kent, ME6 5LG

Click map for larger version

Opening Hours

Monday to Friday
8.00am to 7.00pm
Saturday
8.30am to 4.00pm
Sunday
10.00am to 12 noon

It's the little things that make the biggest difference

We believe that it's the little things we do as standard that make our practice special, and our approach is embodied in the four key principles that guide everything we do, every day.

We hope that you see, hear and feel the Sandhole difference for yourselves in every aspect of our service - if you are not yet registered with us, please do feel free to pop in for a chat and find out more about our unique approach. Or click here to get in touch.

With very best wishes from Ian, Verity and the Sandhole Veterinary Centre team

Click on any of our value icons above to learn more

Puppy Club

The Sandhole Puppy Club helps to set your newest member of the family up with everything he or she needs for a happy and healthy life.

Read more about the comprehensive Puppy Kit and vaccination course.

Puppy School

Covering everything you need to help your puppy grow into a well balanced, well behaved, happy adult dog and treasured family member.

View more about this six-week course

Online Appointments

We know that sometimes you just need to get things sorted when you remember them, and that might not be at a time when we're here! If that sounds familiar, you'll be glad to know that we offer a range of online booking options, all available 24/7.

Book online

Sandhole News

Read more about the day-to-day activities at Sandhole Veterinary Centre, events, notifications and our Braveheart awards. 

There's always something going on...

Sandhole Veterinary Centre News & Bravehearts

Braveheart

Read our articles about heroic pets who have touched our hearts and won our regular award.

View all our Bravehearts...

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