COVID-19 (Coronavirus) 27th July Update

Here at Sandhole Vets, we are delighted to let you know that we can now offer a full range of services for our patients, while still adhering to COVID-19 social distancing rules.

As a Practice, we have been preparing for how we will work in our ‘new normal’ while still providing the Sandhole difference to all our lovely patients and clients. We are passionate about delivering the same high-quality services, with the same friendly, caring people, just delivered in a slightly different way.

Guidance for attending your appointment:

To keep everyone safe, a small number of clients are now able to come into the Practice. When you book an appointment, we will confirm the arrangement for when you arrive and will advise on how we’re maintaining social distancing. This will include measures such as:

  • Being asked to wait in your car until your appointment
  • Remaining 2m apart
  • Asking that all clients wear face coverings
  • Asking that all clients use hand sanitiser and/or wash their hands in the basin in the toilet next to reception when entering and leaving the Practice
  • Screens have been positioned at our reception desks, and our teams will be wearing masks and/or visors

When you arrive at the Practice, you will notice that the car park bays are numbered.  If you could remember the bay number, you have parked in please and make the customer care team member aware of this when you check-in.

If your pet is happy to and it is not too warm, please leave them in the car while you come into the Practice to let us know you have arrived.

We are asking clients to queue (maintaining 2-metre distances) outside the Practice. One of our lovely customer care team will call you in when it is safe to do so.  

To ensure we can maintain that important 2-metre distance, we are only allowing two clients into the reception area at a time.

Once you have checked in, you will be asked to wait in your car for your appointment.  Your vet will then come and find you when they are ready for your appointment.

Once you have finished your appointment, the vet will direct you out of our new exit area and ask you to pop your pet away into your car, while we get any medication ready.  If you can, then come back in via the front doors, joining the queue if required to collect your medication and settle your bill.

We have made these changes as the health and wellbeing of our patients, clients, and our team is our number one priority.

Thank you for your continued understanding during this time. We remain committed to delivering the best care for your pet, and if you have any questions, please do not hesitate to get in touch.

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