Sandhole COVID-19 Announcement

Here at Sandhole we are delighted to let you know that we can now offer a full range of services for our patients, while still adhering to COVID-19 social distancing rules.

As a Practice, we have been preparing for how we will work in our ‘new normal’ whilst still providing the Sandhole difference to all our lovely patients and clients. We are passionate about providing the same high-quality services, with the same friendly, caring people, just delivered in a slightly different way.

We are working in smaller teams to reduce the spread of COVID-19 and therefore lead times for appointments may be a little longer than usual. Please bear with us at this time – we will do our best to make your appointment as smooth as possible. Please note that for routine procedures, we do have a waiting list that we are endeavouring to work through as quickly and as safely as we can but there may be delay when booking.

Guidance for attending your appointment:

Some appointments will still be carried out over video or telephone call whilst others will be here in the practice at Sandhole. When you book an appointment, we will confirm the arrangement for you and if you attend your appointment in person, we will advise on how we’re maintaining social distancing. 

As much as we would love to see you all, for now, you will not be permitted to enter our practice. Instead you will need to wait outside where a member of our lovely team will come and collect your pet for their appointment and keep you up to date via phone throughout. As always there are lots of snuggles and chin rubs as standard for our lovely patients. Nothing changes there! We are stocked up on chicken, tuna and gravy bones as always!

We will also be taking payment via remote payment link.

We have made these changes as the health and wellbeing of our patients, clients and our team is our number-one priority.

Thank you for your continued understanding during this time. We remain committed to delivering the best care for your pet and if you have any questions, please do not hesitate to get in touch.

Remote Consulting Guidelines

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Remote Consulting Guidelines

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Setting up a New Skype Account for Remote Consultation

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Remote Consultation - Skype Setup

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